<style>.mkt-scroll-reveal { opacity: 1 !important; transform: none !important; }</style>
BizProBizPro

Customer Support Ticketing, Built Into Your Business Software

Track every customer question from first message to resolution — with SLAs, saved replies, and satisfaction ratings — right next to the invoices, orders, and customer records it’s about.

Why a Shared Inbox Isn’t Enough

When support lives in email threads and phone notes, requests get missed, two people answer the same customer, and nobody knows how long anyone has been waiting. A separate helpdesk tool helps — but then your team switches apps every time they need to check an invoice or an order.

A Complete Helpdesk, Not an Add-On

TicketRelated toStatus
TKT-00128INV-2026-00042In Progress
TKT-00127Customer: Sharma TradersWaiting for Customer

Sample data — illustrative only

Tickets With Real Structure

Every ticket gets a number, a status, a priority, and a department, and can be linked to the customer and the record it’s about — an invoice, product, purchase, and more.

  • Assign tickets to agents and departments
  • Internal notes your customers never see
  • File attachments on any ticket
  • Create a ticket straight from a record
Urgent — first response in 30 min
High — first response in 2 hours
Normal — first response in 8 hours

Default targets — adjustable per business

SLAs That Warn Before They Breach

Set first-response and resolution targets by department and priority. Tickets are flagged at risk before the deadline, so your team can act while there’s still time.

  • Targets by department and priority
  • Sensible defaults for every priority
  • At-risk and breached status on each ticket

“Hi Priya, thanks for reaching out about invoice INV-2026-00042. We’ve updated the billing address and…”

Sample data — illustrative only

Answer Faster With Canned Replies and Macros

Save common answers as canned replies that fill in the customer’s name, ticket number, or invoice number for you. Macros run several steps at once — change status, set priority, assign, tag, and reply.

  • Canned replies with personalised variables
  • Macros for routine multi-step actions
  • Tags and watchers to keep the right people informed

How was your support experience?

Sample data — illustrative only

A Customer Portal and Satisfaction Ratings

On the Pro plan, customers sign in to your portal with a one-time email link to raise tickets, reply, and see their orders and invoices. When a ticket is resolved, customers are invited to rate the help they received.

  • Passwordless sign-in for your customers
  • 1–5 satisfaction rating with comments
  • Support dashboard and analytics by agent, department, and priority

Benefits for Your Business

Nothing Slips Through

Every request is a ticket with an owner and a deadline, not a message buried in an inbox.

Context in One Click

The invoice or order behind a question is linked to the ticket — no switching between apps.

Proof of Good Service

SLA performance and customer ratings show how your team is really doing.

How Customer Support Works in BizPro

  1. Ticket Comes In

    Logged by your team, raised from a record, or submitted by a customer through the portal.

  2. Route & Prioritize

    Set the department, priority, and agent. The matching SLA targets apply automatically.

  3. Resolve Together

    Reply with canned responses, keep internal notes for teammates, and run macros for routine steps.

  4. Measure & Improve

    Customers rate the help they got, and the dashboard shows response times, SLA performance, and trends.

Pair Ticketing With a Help Center

The fastest ticket is the one that never needs opening. BizPro also includes a knowledge base, FAQs, and step-by-step tutorials your team can search from anywhere in the app — see the BizPro Help Center and knowledge base.

Frequently Asked Questions

Explore Related Features

Ready to give every customer a real answer?